Introducing Ticketure Retail

As a cultural institution or attraction, your visitors don’t experience your venue as a series of disconnected departments. To them, buying an admission ticket, ordering a coffee at the cafe, and picking up a souvenir at the gift shop are all part of a single, unified journey.

Yet, for decades, the software powering these experiences has lived in strict operational silos. This fragmentation forces your staff to manually verify membership discounts, leaves your accounting teams reconciling separate payment processors at the end of the day, and blinds your marketing team to true visitor spending habits.

Today, we are thrilled to change that. Welcome to Ticketure Retail.

What is Ticketure Retail?

Ticketure Retail is a cloud-connected commerce ecosystem that seamlessly unifies your venue's operation—ticketing, memberships, donations, retail, and food & beverage (F&B)—into a single payment processing stream and one trusted brand, designed to handle both online and onsite retail channels.

Ticketure Retail brings an enterprise-grade suite of native iPad applications and cloud-management dashboards directly into your existing Ticketure environment. It replaces your disjointed third-party software stacks into a unified ecosystem designed for the heavy traffic of modern cultural venues. This offering includes:

• Ticketure Retail POS: A lightning-fast, highly configurable point-of-sale app built for counter service, restaurant, retail, or handheld checkout lines.

• Ticketure Retail Kiosk: A sleek self-ordering terminal application that empowers your guests to purchase food, beverage, or merchandise independently, reducing lines during peak hours.

• Ticketure Retail Order Manager: A durable kitchen display system that instantly routes cafe and restaurant transactions to back-kitchen prep screens.

Why It Matters: Built to Solve Your Biggest Friction Points

Real-Time Membership Validation at Every Register

Eliminate the need for guests to carry physical barcode cards; members can now be validated at the register using their email address or membership number. Ticketure Retail features direct backend integration with the master Ticketure database. The moment a member approaches any terminal or self-service kiosk, the system runs a membership lookup to identify and validate their active status and apply their contract discounts at the POS.

Complete Guest Visibility

Historically, gift shop and cafe purchases were anonymous, masking valuable customer behavior. Our innovative Stripe integration changes this by routing every retail and F&B transaction through your venue's master Stripe account. While retail and F&B transactions settle separately—with fees applied based on the specific purchase type—we use secure card fingerprinting technology to automatically link these physical purchases back to known ticket holders and member profiles. This gives you full visibility into the entire visitor path, from their initial online ticket purchase to the final souvenir they take home.

Professional, Native Inventory Engine

This is far more than a simple cash register. Ticketure Retail includes a powerhouse backend management dashboard built to tackle complex operations:

• Subcomponent & Ingredient Tracking: Monitor raw materials in real time (e.g., tracking the specific inventory deduction of milk or coffee beans for a latte).

• Automated Purchase Orders: Set low-stock parameters by location or sales channel to trigger automated alerts and generate pre-filled vendor purchase orders.

• Multi-Location Inventory Transfers: Easily log and shift stock quantities and historical values between different gift shops or pop-up kiosks inside your venue.

Available Now

The implementation involves a high-touch onboarding process, covering legacy data migration, catalog import, and system training.